‘Grievance Redressal / Escalation Matrix’
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | V Saravanan | Flat no 1A , First floor, Sri Krishna Homes No. 120, Kuberan Nagar 14th st extn, Madipakkam, Chennai – 91 | +91 9092225999 | sarantech16@yahoo.com | 9 am to 4 pm |
| Head of Customer Care | V Saravanan | Flat no 1A , First floor, Sri Krishna Homes No. 120, Kuberan Nagar 14th st extn, Madipakkam, Chennai – 91 | +91 9092225999 | sarantech16@yahoo.com | 9 am to 4 pm |
| Compliance Officer | V Saravanan | Flat no 1A , First floor, Sri Krishna Homes No. 120, Kuberan Nagar 14th st extn, Madipakkam, Chennai – 91 | +91 9092225999 | sarantech16@yahoo.com | 9 am to 4 pm |
| CEO | V Saravanan | Flat no 1A , First floor, Sri Krishna Homes No. 120, Kuberan Nagar 14th st extn, Madipakkam, Chennai – 91 | +91 9092225999 | sarantech16@yahoo.com | 9 am to 4 pm |
| Principal Officer | V Saravanan | Flat no 1A , First floor, Sri Krishna Homes No. 120, Kuberan Nagar 14th st extn, Madipakkam, Chennai – 91 | +91 9092225999 | sarantech16@yahoo.com | 9 am to 4 pm |